General Provisions

Website Overview

Our official website, https://www.maya-cruising.com , offers

comprehensive information on our vessel and Adriatic Sea cruise itineraries. It also facilitates online bookings for our guaranteed weekly small vessel cruises through our integrated Webshop.

Company Information

Maya Cruising, registered under Tax ID 67684557299 and Corporate Registration ID 060035702, operates this Webshop. Our headquarters are located at Krešimirova Ulica 54, HR-21211 Vranjic, Croatia, and we can be contacted via phone at +385 91 739 1908 or email at info@maya-cruising.com.

Data Privacy and Security

We prioritize the safety and confidentiality of all customer information and transactions conducted through Stripe.

Any data provided by customers is used exclusively to process transactions, deliver products, inform about new product releases, and address customer service inquiries.

Booking and Payment Terms

Cancellation Policy

Cancellations must be made in writing and are effective from the date we receive your notification.

The following cancellation fees apply:

• Up to 15 days before departure: Full refund minus the deposit and processing fee.
• 14-0 days before departure: 100% of the total price.

Travel Insurance

We strongly recommend that all travelers obtain comprehensive travel insurance that covers trip cancellations, medical expenses, personal belongings, and other unforeseen events. We do not provide travel insurance as part of our packages.

Liability

Maya Cruising is not liable for any direct or indirect damage arising from the use of our services, including but not limited to, loss of enjoyment, disappointment, or additional expenses incurred. Our liability is limited to the amount paid for the service in question.

Complaints and Disputes

Complaints

Any complaints must be made in writing and submitted to us within 14 days of the end of the service. We will acknowledge receipt of your complaint within 7 days and aim to resolve it within 28 days.

Dispute Resolution

In the event of a dispute that cannot be resolved amicably, the courts of Croatia shall have exclusive jurisdiction.

Special Notes

• The captain reserves the right to change the route in case of bad weather conditions
• Passengers must follow ship rules (to be found in written forms on the ship), especially with regard to not bringing drinks on board and in case of bad behavior, the captain reserves the right to ask clients to disembark.
• Before departure, the captain is obliged to give a welcome speech providing important information on safety on board, and other information required by law for all the passengers aboard.
• Departures are guaranteed. However, Maya Cruising reserves the right to cancel departures with less than 12 participants.
• Maya Cruising is not responsible for any accidents that may occur onboard and insists that clients are informed of this and the need for extra observation and caution whilst being onboard or walking between vessels and the mainland.
• Due to specific mooring conditions and requirements in some Croatian ports, ships are moored side by side, making it necessary for the clients to cross from one ship to another with gaps in between ships to get to the shore. In such cases, passengers need to take special care when crossing and do this at their own risk. Crew assistance will be given to those needing and requesting it.

Boat Rules

• Passports are to be handed to the captain for registration on the first day of the cruise. 
• Jumping or diving from the ship during navigation is strictly forbidden. For safety reasons climbing on the masts is also forbidden. 
• During rough weather, movement should be minimized and done with care, as floors can often be wet and slippery. 
• Passengers should take extra care when crossing between the ships when ships are docked alongside in port. It is advised to ask a crew member for assistance when crossing. Note that movement between vessels is the individual’s responsibility.
• Life Vests are placed under the seats in the dining area and/or under the bed in the cabins or in the wardrobe. 
• The boat is acoustic, passengers are asked to behave accordingly. Special attention must be given to
• the night peace onboard, which officially starts at midnight and at National Parks night peace is required even earlier, and passengers will be notified accordingly. 
• Smoking in the restaurant area and in the cabins is not permitted. Smoking is allowed on the deck in designated smoking areas only, but passengers must not throw cigarette butts in the sea. 
• Bed linen and other items are not to be moved from the cabin. 
• Only toilet paper is allowed to be thrown in the toilet.
• Passengers are not permitted to bring food and drinks aboard. This includes any drinks and food purchased on shore in ports of call. The only exceptions are personal care products, medicine, food products specifically for infants, and food products for special diets. Typical regional products purchased during port visits will be stored onboard and returned to passengers at the end of the cruise. 
• Passengers are obliged to respect mealtimes, which will be placed on the noticeboard in the dining area, as well as departure times from ports. 
• Clients are responsible for looking after their personal belongings whilst traveling. Maya Cruising cannot be held responsible for any personal belongings left behind or damaged irrespective of the circumstances. 
• Any damage must be compensated by the passenger. Lost cabin keys will be charged for. 
• It is strictly forbidden to throw any rubbish into the sea. 
• Water is limited on board, therefore please be very rational with it. The same applies to electricity when runs on the generator. 
• The captain and the crew will be available for any questions or queries and will do their utmost to make your stay onboard a most pleasurable one. If the captain and his crew are not providing satisfactory service, please contact the Maya Cruising office for further help, as we aim to make passengers satisfied during the cruise. 
• Service charge is not included in the price and therefore please tip at your own discretion. 
• The captain has the right to change the itinerary in case of bad weather or similar inappropriate conditions in ports to ensure safety on board.

Changes to Terms of Service

We reserve the right to update or modify these Terms of Service at any time without prior notice. The latest version will always be available on our website. Continued use of our services after any changes constitutes acceptance of the new terms.

Contact Information

For any questions or concerns regarding these Terms of Service, please contact us at:

• Address: Krešimirova Ulica 54, HR-21211 Vranjic, Croatia
• Phone: +385 91 739 1908
• Email: info@maya-cruising.com